Get in touch.
For assistance with crystal mounting or bulk orders, please contact us by filling out the form or emailing support@truedome.com
Return Policy: No returns accepted on used or mounted crystals. Unused crystals may be returned within 15 days from the date of delivery for a full refund for any reason. Return shipping will be the responsibility of the buyer unless the return is deemed a result of manufacture defect.
Cancelation policy: If you wish to cancel an order already placed, please contact us as soon as possible and we will initiate a full refund. Refunds will be returned to the same card source from which payment was made.
Delivery/Shipping: All orders will be shipped with FedEx. Once your order is received, an email with tracking will be sent to your provided email. Please note that we need a phone number for shipping.
*For international shipping outside of the United States TrueDome will declare full value for the order placed in international customs documentation. Please note that you will be responsible for any customs chargers incurred from your order.